Recently Google published an article on how not to be a “glasshole.” In the article they listed a few do’s and don’ts regarding proper etiquette. The fact that Google published this concerns me. Reading this insults my intelligence; no really, it does. Why does Google, for its highly beta program need to tell people how to be socially acceptable?
New Glass explorers are becoming very loud in their belief that Glass should be everywhere, and get outraged when someone has a problem. Maybe I’m just jaded, or was in that camp and forgot, but I’m trying to be respectful of new technology. I don’t think Glass is a right. If we get an update, then hooray, but we paid to be in an extreme beta. If Google thinks that Glass is a failure, then they will stop the program. Unfortunately, you paid the money, and they delivered a device. That is it. There was no expectation of updates or new revisions.
I’m not a developer, but I do want to call myself an advocate. My whole purpose was to see how glass, or any wearable technology can make my life easier. Glass hasn’t done it for me yet, but I can see potential. I go around answering any questions from people. Mainly I want to make people comfortable. I want them to see the positives, rather than the recording aspects that make people so nervous.
Now that I have had Glass for just under a year, I forgot how I was when it first launched. Maybe I’m exactly guilty of what I’m trying to rail against, but the recent crop of explorers seem more vocal in their insistence of wearing glass to places they shouldn’t.
I don’t take off Glass in the bathroom. I don’t see a need. People talking on cell phones are more intrusive than me using the bathroom. I guess that is my one personal issue. At work, I was approached and asked to remove glass. I felt attacked. I felt that people didn’t trust me. I am the computer science teacher. My job is to get students excited about technology. My students are excited. I have the highest enrollment the school has ever had. I am also a professional; it says so on my union card. I am not allowed to photograph students, with career ending consequences if I do. Knowing that, why would I do something I shouldn’t? Not only that, people that were complaining ,did not ask about the capabilities. People listen to the news, and there aren’t any positive articles regarding glass.
I would never wear Glass to a movie theater. There is no reason to. You should not be doing anything else other than watching a movie. Likewise, I don’t wear glass to the doctor’s office. I have in the past, but was really careful to make sure I didn’t offend someone. Privacy is important, therefore, I do not want to make it look like I’m doing something I shouldn’t. The goal is to use personal responsibility when debating of whether Glass is appropriate. When people have asked me to take it off, I ask to talk to them about it. Usually I will ask if I can show them how it works. If they still feel uncomfortable, then I will take it off, and respect their wishes.
Glass is supposed to help us get information fast, and easy. The goal is to not try and force a use for it. If it is easier to get the job done on your phone, then do it. The new explorers in my mind are forcing actions that it is not. If you cannot talk in the space you are in, then pull out your phone and send that text message. Don’t annoy others because you HAVE to use Glass.
Glass is a beta product. It isn’t for everyone. Yeah it is the new hotness, but I try to explain to people who want to know that this is either an expensive toy, or a completely new development platform. It isn’t a finished product, and you shouldn’t expect it to be ready for commercial release. Send your constructive criticism to the Glass team.
Glass Explorers are supposed to be advocates. If you want Glass to succeed, positive news must be shared. Being creepy in public does not set a great example. Remember, our goal is to show that this is a useful product. Be smart about it. We are supposed to take the negativity and show people the future of wearables.
The customer service with glass is phenomenal. Once you have Glass, they treat you very well. They listen to the complaints, they fix issues that you caused, and they are overall pleasant. Their communication to current Glass owners is very good. They care about all the explorers.
Recently, they’ve decided to stop the monthly updates. Back in December or January they said that February will be the next update. Well February came and gone, but they did tell us they were sorry, and we wouldn’t be disappointed. This got people upset. They have shown that they care about providing support, so a delay shouldn’t be the end of the world.
I want Glass to succeed. I want to be a part of a community that wants to try new things and advocates for them. I want to be a part of the future. I do not want to be lumped into a category of people who feel like they have the right to violate peoples’ privacy.